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Access Services Manual: Troubleshooting Directory

This guide is to maintain and store training materials and procedures for the Library Access Services.

Sierra Out of Service

If Sierra temporarily goes down, use the non-proxied database links to access resources and provide patron assistance.

Who to contact for the specific problem

Please contact the first department or person in the box under Staff, then the next if needed.

Problem

Staff

Email

(@utep.edu)

Phone No. Dept. Info Needed
Availability in Other Libraries WorldCat.org ----- ---- ---

http://www.worldcat.org/

Blackboard issues

Help Desk

Cyndi Castro

helpdesk

ccastro

4357

7947

TSC

Help Desk will deal with first,

they will send to Cyndi if needed

Blue Book & Scantrons

UTEP Print Shop

UTEP Bookstore

Hertzog Bldg

5135

5594

 

Shop: has blue books, scantrons,

pens, pencils, folders for sale

Blumberg Auditorium (Reserve) Lydia Limas llimas 6720 Admin Send to Admin, call or email
Collaboration Hub Andrea Tirres altirres2

7352

7941

ORSP

Only person who can give access

to the room.

DVD Issues (Checkout)

Main Desk

Juana Rivas

 

 

jurivas

 

5681

5682

M&M

Call DVD issues with checkout

or other

Electronic resources error

     Access issues, Errors (501, 504),

     database down

E-Resources Team

Lisa Borden

e-resources

lmborden

6709 ACQ

Email test problem in different

browser, screenshot, URLs,

description of error

Exhibits (Special Collections) SPC Main Desk   5697 SPC Call to ask about which are out
Fax Services

UTEP Print Shop

Copy Mine

Hertzog Bldg 5135  

Call to verify as of 8/19/19 they

are waiting for their machine

Guest WiFi Help Desk helpdesk 4357 TSC

Guests must go to Help

Desk to set up.

Job Interviews (UTEP Students Only)

University Career Center

  5640 UCC

Students call main office; reserve

with at least one day notice

Librarian Guided Class Session

Jacob Galindo jrgalindo 6702 REF

Call Jacob out or provide

Jacob's email & the form.

Lockers in Library

  -For UTEP students

  -For student employees

Sylvia Marquez snmarque 5684 Admin

Send students to request

an available locker.

Maps Questions

Bob Klapthor

Chas Gaunce

klapthor

cgaunce

5040

8939

REF Call or email
MARCS Supervisor Valerie Dominguez   6754    
Mobile Printing         mobileprint.utep.edu
Printing/Copying CLC Desk   5391 CLC

Any issue with printing or

copies on 2nd floor

Room 204 A/B (Reserve) Jacob Galindo jrgalindo 6702 R&I email class info, date, time
Room 336 (Reserve) Sal Jauregui salvador 8714 TSC Can submit online form
Room 309 or 410 (Reserve) Lydia Limas llimas 6720 Admin Send to Admin, call or email
Scantrons & Blue book

UTEP Print Shop

UTEP Bookstore

Hertzog Bldg

5135

5594

 

Shop: has blue books, scantrons,

pens, pencils, folders for sale

Special Collections

     Large Bhutan book, archival,

     or local historical info

Main Desk

Claudia Rivers

Abbie Weiser

 

crivers

ahweiser

5697

6725

6839

SPC Any issues relating to SPC
Tours (UTEP)

Harvey Castellano

Jacob Galindo

hcastell

jrgalindo

6734

6702

REF

Groups can contact either prior

to setup a tour of the Library.

Tours (Non-UTEP) Student Affairs futureminer 5890

Acad

Srvcs

Direct them to webpage:  LINK

Tours of the campus, w/ Library.

University Writing Center Online Appt

UWC Desk

Lou Herman

uwctutors

laherman

5112

7415

UWC https://utepwritingcenter.as.me/
UTEP Today/ TV monitors (atrium) Lisa Weber lweber 5039 Admin

Image/info on a PPT slide,

expiration date

VPN Set Up Help Desk helpdesk 4357 TSC

If they need help setting up the

VPN, send all to Help Desk.

Streaming Videos

 

Database Description Closed Caption Citations RefWorks Embed
Docuseek2 Documentaries & social issue films On most films Yes Yes Yes
Films on Demand Clips & full videos, documentaries, dramatic productions, educational, lectures, interviews, or newsreels. More than half Yes No Yes
Kanopy Variety of silent films to current popular films Yes, can request Yes No Yes
Swank View-on-demand by instructor selected collection Yes No No Yes

 

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