Please contact the first department or person in the box under Staff, then the next if needed.
|
Problem |
Staff |
(@utep.edu) |
Phone No. | Dept. | Info Needed |
|---|---|---|---|---|---|
| Availability in Other Libraries | WorldCat.org | ----- | ---- | --- | |
| Blackboard issues |
Help Desk Cyndi Castro |
helpdesk ccastro |
4357 7947 |
TSC |
Help Desk will deal with first, they will send to Cyndi if needed |
| Blue Book & Scantrons |
UTEP Print Shop UTEP Bookstore |
Hertzog Bldg |
5135 5594 |
Shop: has blue books, scantrons, pens, pencils, folders for sale |
|
| Blumberg Auditorium (Reserve) | Lydia Limas | llimas | 6720 | Admin | Send to Admin, call or email |
| Collaboration Hub | Andrea Tirres | altirres2 |
7352 7941 |
ORSP |
Only person who can give access to the room. |
| DVD Issues (Checkout) |
Main Desk Juana Rivas
|
jurivas
|
5681 5682 |
M&M |
Call DVD issues with checkout or other |
|
Electronic resources error Access issues, Errors (501, 504), database down |
E-Resources Team Lisa Borden |
e-resources lmborden |
6709 | ACQ |
Email test problem in different browser, screenshot, URLs, description of error |
| Exhibits (Special Collections) | SPC Main Desk | 5697 | SPC | Call to ask about which are out | |
| Fax Services |
UTEP Print Shop Copy Mine |
Hertzog Bldg | 5135 |
Call to verify as of 8/19/19 they are waiting for their machine |
|
| Guest WiFi | Help Desk | helpdesk | 4357 | TSC |
Guests must go to Help Desk to set up. |
| Job Interviews (UTEP Students Only) |
University Career Center |
5640 | UCC |
Students call main office; reserve with at least one day notice |
|
|
Librarian Guided Class Session |
Jacob Galindo | jrgalindo | 6702 | R&I |
Call Jacob out or provide Jacob's email & the form. |
|
Lockers in Library -For UTEP students -For student employees |
Lydia Limas | llimas | 6720 | Admin |
Send students to request an available locker. |
| Maps Questions |
Bob Klapthor
|
klapthor
|
5040
|
R&I | Call or email |
| MARCS Supervisor | Valerie Dominguez | 6754 | |||
| Mobile Printing | mobileprint.utep.edu | ||||
| Printing/Copying | CLC Desk | 5391 | CLC |
Any issue with printing or copies on 2nd floor |
|
| Room 204 A/B (Reserve) | Jacob Galindo | jrgalindo | 6702 | R&I | email class info, date, time |
| Room 336 (Reserve) | Sal Jauregui | salvador | 8714 | TSC | Can submit online form |
| Room 309 or 410 (Reserve) | Lydia Limas | llimas | 6720 | Admin | Send to Admin, call or email |
| Scantrons & Blue book |
UTEP Print Shop UTEP Bookstore |
Hertzog Bldg |
5135 5594 |
Shop: has blue books, scantrons, pens, pencils, folders for sale |
|
|
Special Collections -Large Bhutan book, archival, or local historical info
|
Main Desk Claudia Rivers |
crivers |
5697 6725 |
SPC | Any issues relating to SPC |
| Tours (UTEP) |
Harvey Castellano Jacob Galindo |
hcastell jrgalindo |
6734 6702 |
R&I |
Groups can contact either prior to setup a tour of the Library. |
| Tours (Non-UTEP) | Student Affairs | futureminer | 5890 |
Acad Srvcs |
Direct them to webpage: LINK Tours of the campus, w/ Library. |
| University Writing Center Online Appt |
UWC Desk Lou Herman |
uwctutors laherman |
5112 7415 |
UWC | https://utepwritingcenter.as.me/ |
| UTEP Today/ TV monitors (atrium) | Lisa Weber | lweber | 5039 | Access Services |
Image/info on a PPT slide, expiration date |
| VPN Set Up | Help Desk | helpdesk | 4357 | TSC |
If they need help setting up the VPN, send all to Help Desk. |
| Database | Description | Closed Caption | Citations | RefWorks | Embed |
| Docuseek2 | Documentaries & social issue films | On most films | Yes | Yes | Yes |
| Films on Demand | Clips & full videos, documentaries, dramatic productions, educational, lectures, interviews, or newsreels. | More than half | Yes | No | Yes |
| Kanopy | Variety of silent films to current popular films | Yes, can request | Yes | No | Yes |
| Swank | View-on-demand by instructor selected collection | Yes | No | No | Yes |
| 500 W. University Avenue : El Paso, TX, 79968-0582 : (915) 747-5672 |